Jimmy Salermo

Service Designer,
Coach & Speaker

Jimmy Salermo

Service Designer, Coach & Speaker

Purpose

Research

Insights that lead to real action

A deep dive into your customer or employee experience, ways of working, or your operations – I conduct qualitative research and deliver crystallised key insights, with concrete action points for both quick wins and the longer term. Like a pirate map that highlights both the treasure and the dangers.

training

Co-creation

Workshops
that empower

A well designed co-creation session helps teams come together and discover stronger insights, make better decisions, and find the steps to take in the right direction. With 10 years of experience helping clients from startups to multinational corporations, my approach and toolkit work both live and remotely.

talking

Inspiration

Talks that
inform & inspire

Inspire your team or clients with what design disciplines can do and how we can create change – starting today. I speak at events, webinars and internal trainings with a focus on diversity and inclusion, employee experience and wellbeing, and creating better ways of working in an uncertain world.

Purpose

Research

Insights that lead to real action

A deep dive into your customer or employee experience, ways of working, or your operations – I conduct qualitative research and deliver crystallised key insights, with concrete action points for both quick wins and the longer term. Like a pirate map that highlights both the treasure and the dangers.

training

Co-creation

Workshops
that empower

A well designed co-creation session helps teams come together and discover stronger insights, make better decisions, and find the steps to take in the right direction. With 10 years of experience helping clients from startups to multinational corporations, my approach and toolkit works both live and remotely.

talking

Inspiration

Talks that
inform & inspire

Inspire your team or clients with what design disciplines can do and how we can create change – starting today. I speak at events, webinars and internal trainings with a focus on diversity and inclusion, employee experience and wellbeing, and creating better ways of working in an uncertain world.

City of Helsinki Urban Planning

Boosting everyday experimentation

Capgemini Young Professionals

Introduction to Service Design

Fiskars Group

Fiskars Group Values Discovery

City of Helsinki Urban Planning

Boosting everyday experimen-tation

Capgemini Young Professionals

Introduction to Service Design

Fiskars Group

Fiskars Group Values Discovery

Department for Work & Pensions

Cultural change in a government agency

Idean

Holistic wellness in the workplace

F-Secure

Brand story to naming strategy

Selected
talks

DK&A FINLAND • Inspiration breakfast

Diversity is a fact – inclusion is a choice

I was invited to DK&A Helsinki office’s Friday Inspiration breakfast to give a deep dive introduction to recognising diversity, vulnerability, bias and privilege, what equity can mean, and ways to take impactful action and assess their wider impact.

Elephant London • One Month Mentors

Designing for systemic transformation

Elephant London’s OMM program 2021 focused on LGBTQ+ newcomers in the design industry. As a guest speaker, I shared my experience of combining my gender transition learnings and work to highlight key factors in enabling systemic transformation.

Capgemini Nordics • Trans Day of Visibility Webinar​

Intentionally visible – bringing fluidity to rigid social structures​

As one of four speakers at the Trans Day of Visibility webinar, I focused on coming to terms with male privilege and how I’ve tried to break the mold and make way for more diversity in gender representation, how embracing diversity benefits everyone, and concrete tips for shaping a more inclusive and diverse workplace.

Capgemini Nordics • Pride Week Talk

Gender variance across history and how to be a good ally​

Paired with a gay colleague’s personal history from when homosexuality was a crime, I touched upon gender variance as an intrinsic part of humanity, the rising threat of far right ideology, how LGBTQ+ topics can’t be separate from working life, and ways to show support in and out of the workplace.

UPM • UPM Service Design Network Meeting

Inclusive Design – Designing for the full human experience​

UPM’s growing Service Design network invited me to talk about inclusion and accessibility in their bi-monthly global meeting. Starting with the history, meaning and value of inclusion, I shared case studies, methods and approaches, and finished with some clear, concrete action points for becoming more inclusive in their daily work.

Selected
talks

DK&A FINLAND • Inspiration breakfast

Diversity is a fact – inclusion is a choice

I was invited to DK&A Helsinki office’s Friday Inspiration breakfast to give a deep dive introduction to recognising diversity, vulnerability, bias and privilege, what equity can mean, and ways to take impactful action and assess their wider impact.

Elephant London • One Month Mentors

Designing for systemic transformation

Elephant London’s OMM program 2021 focused on LGBTQ+ newcomers in the design industry. As a guest speaker, I shared my experience of combining my gender transition learnings and work to highlight key factors in enabling systemic transformation.

Capgemini Nordics • Trans Day of Visibility Webinar​

Intentionally visible – bringing fluidity to rigid social structures​

As one of four speakers at the Trans Day of Visibility webinar, I focused on coming to terms with male privilege and how I’ve tried to break the mold and make way for more diversity in gender representation, how embracing diversity benefits everyone, and concrete tips for shaping a more inclusive and diverse workplace.

Capgemini Nordics • Pride Week Talk

Gender variance across history and how to be a good ally​

Paired with a gay colleague’s personal history from when homosexuality was a crime, I touched upon gender variance as an intrinsic part of humanity, the rising threat of far right ideology, how LGBTQ+ topics can’t be separate from working life, and ways to show support in and out of the workplace.

UPM • UPM Service Design Network Meeting

Inclusive Design – Designing for the full human experience​

UPM’s growing Service Design network invited me to talk about inclusion and accessibility in their bi-monthly global meeting. Starting with the history, meaning and value of inclusion, I shared case studies, methods and approaches, and finished with some clear, concrete action points for becoming more inclusive in their daily work.

Get in touch

Get in touch

jimmysalermo@gmail.com

+358 44 929 4144

jimmysalermo@gmail.com

+358 44 929 4144